InterContinental Hotels and Resorts (IHG®) Canada
Jonathan Lund, CHA
With more than 30 years of experience in the hospitality industry in both Canada and England, Jonathan Lund is the Regional Vice-President at the InterContinental Hotels Group and Resorts (IHG®), Canada. Jonathan leads the Franchise Performance support Organization driving Commercial performance, Brand and Guest satisfaction initiatives and building hotels and owner relations. He also in oversees Company Managed Hotels in Canada and acts as the senior leader for IHG. Growth through acquisition and repositioning has strengthened IHG”s Canadian portfolio of 191 hotels and eight Brands including Intercontinental Hotels. Kimpton, Crowne Plaza, Holiday Inn and Holiday Inn Express, Staybridge Suites and Candlewood suites and soon to open Avid. In addition to the Canadian estate Jonathan oversees a region in Washington state along with assets owned by Canadian owners in the USA bringing the total portfolio to over 250 Hotels. Jonathan was the previous Chairman of the IHG Owners Association Canada and is the current chair of the Hotel Association of Canada (H.A.C).
Born in Yorkshire, England, Jonathan is a graduate of Huddersfield University in Hotel Administration. His career started with Kingsmead and Trust House Forte Hotels in England. He later immigrated to Canada to join Commonwealth Hospitality. He held progressively senior roles with IHG Company managed hotels until he joined Fortis Properties in 2003 culminating in his role as Director of Hospitality Operations.
A passionate hotelier and strong operator, he has developed a reputation for building teams that produce outstanding results.
His passions include Rugby Union, European travel and great food and beverage. He resides in Cambridge, Ontario with his wife Eva who runs her homebased translation services business. His daughter Alexis works at the Princess Margaret Cancer Centre as a clinical research study assistant in the Department of Surgical Oncology, Urology and is enrolled in a Master of Public Health. His son Spencer is a commercial pilot with FedEx.
Jonathan can be contacted at via phone at +1(647) 403 2347 or email at email@example.com.
Marriott Hotels of Canada,
Area VP of Owners & Franchise Services of Canada
As the leader of Owner and Franchise (OFS) Account Management across Full-service and Select Service franchisees and management companies, Roz Winegrad is a strategic business leader leveraging Marriott’s system tools and resources for franchisees to optimize revenue and operate on-strategy hotels. Managing Owner Relations across Canada, Roz also works closely with the Canadian Development team, providing support and expertise on due diligence, operational excellence, and the design process.
For the last 15 years, Roz has worked in Full Service Franchising; Owner Services account leadership and most recently led the Business Engagement and Service team in providing owner and franchise communications, initiative management, development marketing tools, OASIS support and Product Integrity leadership. Roz was responsible for creating the Initiative Management framework, launched MI360 for owner and franchisee communications, and led various strategic projects including the annual FDD Update process, MINA meetings and the Owner and Franchise Survey. Prior to her corporate roles, Roz spent several years working on-property in leadership roles in culinary, F&B, operations and Director of Catering at the New York Marquis.
InterContinental Hotels and Resorts (IHG®) Canada
Director, Franchise Performance Support
Mark has spent 23 of his 31 year career in the business of the hospitality experience with IHG. Over this time Mark developed his acumen in Revenue Management for several Holiday Inn’s across Ontario, and further in revenue and sales as Director of Transient Sales specializing in the wholesale and crew segments and leading transient sales efforts with a team of call center agents representing 6 hotels in Ontario. In 2010 Mark joined IHG’s Revenue Management for Hire Department as a Portfolio Revenue Manager with the Comprehensive Revenue Management team, leading a diverse portfolio including luxury and mid-scale multi-segmented hotels in Toronto and in Pittsburgh. Over the last 10 years, Mark has been a pivotal part of the Franchise Performance Support team offering his expertise, building trust, and engaging in purposeful interaction supporting Owners and Operators across Canada and the USA in achieving superior asset performance in the areas of Service, Sales and Revenue.
Prior to IHG, Mark started his career defining his discipline in front office/room division operations including creating on line training programs for Delta Hotels and Resorts and moved on to Rooms Division and General Management positions with several Choice Hotels across Ontario with recognition for superior guest service excellence, optimizing housekeeping efficiency, and negotiating collective agreements/union contracts.
Mark earned his Bachelor of Commerce with honours from the University of Guelph. Mark lives in Oakville and enjoys home improvement projects, cycling, rollerblading & improving his culinary skills in the kitchen. He enjoys spending holidays with Sister, Brother-in-law, nieces and nephew in Orlando.
Embassy Suites by Hilton Toronto Airport
Regional Director / General Manager
Armand is a results-oriented hotel executive with a solid track record of achieving top performance in the areas of guest services, sales, growth, profitability, quality and consistently surpassing brand standards.
He is a passionate leader who continuously strives for excellence with a proven talent for creating winning service cultures by developing exceptional leadership talent, leading to high performance teams, financial results for hotel owners and management companies, industry recognition and awards.
Armand’s goal is to mentor his students to form positive habits, while fostering their personal growth, creativity, and passion for hospitality.
To learn more about Armand’s experience, check out his LinkedIn page.