TUESDAY
January 16
GENERAL MANAGER SESSIONS
Delta, Salon C
10:00 AM - 11:30 AM | Setting Expectations: Salim Mukadam
11:30 AM - 12:00 PM | Sales: RDOSM team
DIRECTOR OF SALES SESSIONS
Delta, Salon D
10:00 AM - 11:00 AM | Setting Expectations: RDOSM team
11:00 AM - 11:30 AM | Expedia presentation
11:30 AM - 11:45 AM | Finances: Salim Mukadam
11:45 AM - 12:15 PM | Booking.com presentation
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WELCOME RECEPTION
Delta, Bridge Lounge & Pinnacle Restaurant
06:30 PM - 10:00 PM | Welcome to St. John's! Join us for a fun night of mingling over hors d'oeuvres and refreshments!
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AGENDA
WEDNESDAY
January 17
GENERAL SESSIONS
Delta, Salon A
07:30 AM - 08:30 AM | Salon B | Breakfast
08:30 AM - 09:00 AM | Opening Remarks
09:00 AM - 09:45 AM | Guest Speaker: Hani Roustom - How to Run a Successful Hotel Operation
09:45 AM - 10:00 AM | Conception/Crush | AM Break
10:00 AM - 10:30 AM | Guest Speaker: Todd Perrin - F&B
10:30 AM - 11:15 AM | Fireside Chat: Todd Perrin & Hani Roustom & Salim Mukadam
11:15 AM - 12:15 PM | Guest Speaker: Lisa Elder - Harnessing the Power of a Good Question
12:15 PM - 01:15 PM | Salon B | Lunch
01:15 PM - 02:30 PM | The Journey of Tourism: Creating Inclusive Spaces
02:30 PM - 03:30 PM | Guest Speaker: Bob Anderson - Guarding Your Time
03:30 PM - 03:45 PM | Conception/Crush | PM Break
03:45 PM - 04:45 PM | On the Rock, The Edge of Opportunity - Brand Panel
04:45 PM - 05:00 PM | Closing Remarks
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AWARDS GALA & DINNER
Harbourview Ballroom & Lobby, Delta
06:30 PM - 07:00 PM | Cocktails
07:00 PM - 10:00 PM | Dinner and Awards
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THURSDAY
January 18
GENERAL SESSIONS
Delta, Salon A
07:00 AM - 08:00 AM | Salon B | Breakfast
08:00 AM - 09:00 AM | Sales & Revenue
09:00 AM - 10:00 AM | Human Resources
10:00 AM - 10:15 AM | Conception/Crush | AM Break
10:15 AM - 10:45 AM | Team Building Exercise
10:45 AM - 11:45 AM | Panel: Accounting, Asset Management, IT
11:45 AM - 12:45 PM | Salon B | Lunch
12:45 PM - 01:30 PM | GM Panel
01:30 PM - 01:45 PM | Closing Remarks
01:45 PM - 02:00 PM | Get ready for off-site activity
OFF-SITE ACTIVITY
02:00 PM - 05:00 PM | St. John's Main Attractions bus tour
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CLOSING RECEPTION
The Court Garden, Sheraton
06:30 PM - 10:00 PM | Cocktails
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