ON THE AGENDA
MONDAY
February 9
ARRIVALS
LUNCH
11:00AM-2:00PM | 1919 Kitchen+Bar at Delta Regina
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​WELCOME RECEPTION
Lombardy Ballroom
​5:30PM-9:30PM | Welcome to Regina
Kick off the conference with an evening of networking and connection! Join us for a fun night of mingling over hors d'oeuvres and refreshments.
Dress code: business casual
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7:30AM-8:00AM | Breakfast | Lombardy Ballroom
​​GENERAL SESSION
Building High Performing Teams
Umbria Ballroom
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8:00AM-8:30AM | Opening Remarks with Salim Mukadam
8:30AM-9:30AM | Guest Speaker: Darci Lang
People Leadership, Communication and Conflict Management
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9:30AM-9:45AM | Morning Break | Lombardy Ballroom
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9:45AM-10:45AM | Workshop: Darci Lang
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10:45AM-11:45AM | Recruiting, Onboarding, & Training: Viktoria Lundkvist & Dianne Crompton
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11:45AM-12:15AM | Team Building with the HR Team
12:15PM-1:15PM | Lunch | Lombardy Ballroom
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1:15PM-2:15PM | Safety & Workplace Responsibility: Norman Van de Spiegle & Vincent Faustino
Workers Compensation, OHS, RTW, Injury Reporting, BlueCross, EI
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2:15PM-2:45PM | Compliance: GSS & Brand Audit
Dianne Crompton
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2:45PM-3:00PM | Afternoon Break | Lombardy Ballroom
3:00PM-3:45PM | Departmental Breakout Sessions
Maintenance | Campania A | Maintenance Program Rollout with Nigel Wonnacott
Front Office | Campania B | Front Office Understands Revenue: Jeopardy Version with Nereida Morales
Housekeeping | Tuscany A | Ecolab Workshop with Tim Huckle
3:45PM-5:15PM | Systems & Access: Nereida Morales & Jeremy Theriault
Profit Sword (budgets, Guest Supply, forecast) / High Q (incident reporting, no login required) / Fusion (POs) / QUORE (work orders, maintenance logs) / ADP (time off requests, timecards, recruiting) / OOO Rooms: From Offline to Online
5:15PM-5:30PM | Closing Remarks
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DINNER & AWARDS
Umbria Ballroom
​6:30PM-7:00PM | Cocktails
7:00PM-9:30PM | Dinner & Awards​​​
TUESDAY
February 10
WEDNESDAY
February 11
7:30AM-8:00AM | Breakfast | Lombardy Ballroom
​​GENERAL SESSION
Building High Performing Teams
Umbria Ballroom
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8:00AM-8:15AM | Opening Remarks
8:15AM-9:45AM | Departmental Breakout Sessions
Maintenance & Housekeeping | Hotel Tour & Workshop
Group #1 | Hilton
Group #2 | Marriott, Preferred, Best Western, Red Roof
Group #3 | IHG
Front Office | Case Study with Nereida Morales
9:45AM-10:15AM | Team Building with the HR Team
10:15AM-10:30AM | Morning Break | Lombardy Ballroom
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10:30AM-11:30AM | Sales with Heather Leitner
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11:30AM-12:30PM | Brand Focused Discussions and Q&A
Hilton, Best Western, Red Roof | Campania A | Sandeep Ghosh
IHG, Preferred Hotels | Campania B | Luis Rivero
Marriott | Tuscany A | Justin Sherven
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12:30PM-1:30PM | Lunch | Lombardy Ballroom
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1:30PM-2:30PM | HR: Engagement & Recognition with Nicole Foote & Nasra Hired
Retention through employee engagement / recognizing and motivating staff / WHG initiatives participation / effective use of social media / action plan efficiency and departmental meetings​
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2:30PM-3:30PM | Q&A, Open Discussion and Highlights
Nicole Foote, Norman Van de Spiegle, Jeremy Theriault, Nereida Morales, Heather Leitner, Sandeep Ghosh
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OFF-SITE ACTIVITY: "ACTIVATE"
​3:30PM-5:30PM | Meet in Lobby
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CLOSING RECEPTION
Lombardy Ballroom
​6:30PM-10:00PM | Cocktails & Dinner
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​​DEPARTURE
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SAFE TRAVELS HOME!
THURSDAY
February 12