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Agenda - March 9, 2022 Wednesday
Services Culture & Employee Engagement
Location: Garden Court
8:00 AM - 8:45 AM
Breakfast
Location: The Riverside Grill Restaurant
Services Culture & Employee Engagement
Location: Garden Court
9:00 AM - 9:30 AM
Opening Remarks
Location: Regency A & B
Services Culture & Employee Engagement
Location: Garden Court
9:30 AM - 10:30 AM
Service Culture & Employee Engagement
Location: Regency A & B
Speaker: Armand Abitbol - Regional Director / General Manager - Embassy Suites by Hilton Toronto Airport
Services Culture & Employee Engagement
Location: Garden Court
10:30 AM - 10:45 AM
~~~~~ Break ~~~~~
Location: Regency C
Services Culture & Employee Engagement
Location: Garden Court
10:45 AM - 11:45 AM
Room to Grow - Not Leaving Sales to Chance
Location: Regency A & B
Speaker: Tammy Gillis - CEO & Founder - Gillis Consulting and Training
Services Culture & Employee Engagement
Location: Garden Court
11:45 AM - 12:15 PM
Hospitality Advocacy
Location: Regency A & B
Speaker: Tony Elenis - President and CEO at Ontario Restaurant Hotel and Motel Association (ORHMA)
Services Culture & Employee Engagement
Location: Garden Court
12:15 PM - 1:15 PM
LUNCH
Location: The Riverside Grill Restaurant
Services Culture & Employee Engagement
Location: Garden Court
1:15 PM - 2:45 PM
Breakout Sessions
• IHG Hotels & Resorts - Location: Regency A & B
• Hilton Hotels & Resorts - Location: Saffron South
• Marriott International - Location: Garden Court
Services Culture & Employee Engagement
Location: Garden Court
2:45 PM - 3:00 PM
~~~~~ Break ~~~~~
Location: Regency C
Services Culture & Employee Engagement
Location: Garden Court
3:00 PM - 3:30 PM
Energizers with Viktoria & Nicole
Location: Regency A & B
Services Culture & Employee Engagement
Location: Garden Court
3:30 PM - 4:30 PM
Panel Discussion
Location: Regency A & B
• Marriott International - Roz Winegard - Area VP of Owners & Franchise Services of Canada
• IHG Hotels & Resorts - Jonathan C. Lund - Regional VP of Canada Franchise Performance Support
• Hilton Worldwide - John P. - Director Brand Performance - Full service Brands
• Gillis Consulting and Training, Inc. - Tammy Gillis - CEO & Founder - Gillis Consulting and Training
• WHG - Vor Vudthithamrong - VP, Asset Management
• WHG - Salim Mukadam - VP, Operations
Services Culture & Employee Engagement
Location: Garden Court
4:30 PM - 5:00 PM
Day One Closing Remarks
Location: Regency A & B
Services Culture & Employee Engagement
Location: Garden Court
6:30 PM
Reception / Dinner
Location: Ballroom (Regency A-B-C)
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