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Agenda - March 9, 2022 Wednesday

Services Culture & Employee Engagement
Location: Garden Court

8:00 AM - 8:45 AM

Breakfast
Location: The Riverside Grill Restaurant

Services Culture & Employee Engagement
Location: Garden Court

9:00 AM - 9:30 AM

Opening Remarks
Location: Regency A & B

Services Culture & Employee Engagement
Location: Garden Court

9:30 AM - 10:30 AM

Service Culture & Employee Engagement
Location: Regency A & B
Speaker: Armand Abitbol - Regional Director / General Manager - Embassy Suites by Hilton Toronto Airport

Services Culture & Employee Engagement
Location: Garden Court

10:30 AM - 10:45 AM

~~~~~ Break ~~~~~
Location: Regency C

Services Culture & Employee Engagement
Location: Garden Court

10:45 AM - 11:45 AM

Room to Grow - Not Leaving Sales to Chance
Location: Regency A & B
Speaker: Tammy Gillis - CEO & Founder - Gillis Consulting and Training

Services Culture & Employee Engagement
Location: Garden Court

11:45 AM - 12:15 PM

Hospitality Advocacy
Location: Regency A & B
Speaker: Tony Elenis - President and CEO at Ontario Restaurant Hotel and Motel Association (ORHMA)

Services Culture & Employee Engagement
Location: Garden Court

12:15 PM - 1:15 PM

LUNCH
Location: The Riverside Grill Restaurant

Services Culture & Employee Engagement
Location: Garden Court

1:15 PM - 2:45 PM

Breakout Sessions
     • IHG Hotels & Resorts -
Location: Regency A & B
     • Hilton Hotels & Resorts - Location: Saffron South
     • Marriott International - Location: Garden Court

Services Culture & Employee Engagement
Location: Garden Court

2:45 PM - 3:00 PM

~~~~~ Break ~~~~~
Location: Regency C

Services Culture & Employee Engagement
Location: Garden Court

3:00 PM - 3:30 PM

Energizers with Viktoria & Nicole
Location: Regency A & B

Services Culture & Employee Engagement
Location: Garden Court

3:30 PM - 4:30 PM

Panel Discussion
Location: Regency A & B
     • Marriott International - Roz Winegard - Area VP of Owners & Franchise Services of Canada
     • IHG Hotels & Resorts - Jonathan C. Lund - Regional VP of Canada Franchise Performance Support
     • Hilton Worldwide - John P. - Director Brand Performance - Full service Brands
     • Gillis Consulting and Training, Inc. - Tammy Gillis - CEO & Founder - Gillis Consulting and Training

     • WHG - Vor Vudthithamrong - VP, Asset Management
     • WHG - Salim Mukadam - VP, Operations

Services Culture & Employee Engagement
Location: Garden Court

4:30 PM - 5:00 PM

Day One Closing Remarks
Location: Regency A & B

Services Culture & Employee Engagement
Location: Garden Court

6:30 PM

Reception / Dinner
Location: Ballroom (Regency A-B-C)