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Agenda - January 19, 2022 Wednesday

Services Culture & Employee Engagement
Location: Garden Court

8:00 AM - 8:45 AM

Breakfast
Location: The Riverside Grill Restaurant

Services Culture & Employee Engagement
Location: Garden Court

9:00 AM - 9:30 AM

Opening Keynote - A Celebration of Success
Location: Regency B & C

Services Culture & Employee Engagement
Location: Garden Court

9:30 AM - 10:30 AM

Service Culture & Employee Engagement
Location: Regency B & C
Speaker: Armand Abitbol - Regional Director / General Manager - Embassy Suites by Hilton Toronto Airport

Services Culture & Employee Engagement
Location: Garden Court

10:30 AM - 10:45 AM

~~~~~ Break ~~~~~
Location: Regency A

Services Culture & Employee Engagement
Location: Garden Court

10:45 AM - 11:45 AM

TBA - 2nd Speaker (Sales & Marketing Related)
Location: Regency B & C
Speaker: TBA

Services Culture & Employee Engagement
Location: Garden Court

11:45 AM - 12:30 PM

It Starts with Us - Team Building
Location: Regency B & C

Services Culture & Employee Engagement
Location: Garden Court

12:30 PM - 1:30 PM

LUNCH
Location: The Riverside Grill Restaurant

Services Culture & Employee Engagement
Location: Garden Court

1:30 PM - 3:00 PM

Breakout Sessions
     • WHG Sales & Marketing - Location: Regency B & C
     • IHG Hotels & Resorts - Location: TBD
     • Hilton Hotels & Resorts - Location: TBD
     • Marriott International
- Location: TBD

Services Culture & Employee Engagement
Location: Garden Court

3:00 PM - 3:15 PM

~~~~~ Break ~~~~~
Location: Regency A

Services Culture & Employee Engagement
Location: Garden Court

3:15 PM - 3:30 PM

Energizers with Viktoria & Nicole
Location: Regency B & C

Services Culture & Employee Engagement
Location: Garden Court

3:30 PM - 4:30 PM

Panel Discussion
Location: Regency B & C
     • Marriott International - Roz Winegard - Area VP of Owners & Franchise Services of Canada
     • IHG Hotels & Resorts - Jonathan C. Lund - Regional VP of Canada Franchise Performance Support
     • Hilton Hotels & Resorts - John P. Howard - Director Brand Performance, Full Services Brands
     • WHG - Vor Vudthithamrong - VP, Assets Management
     • WHG - Salim Mukadam - VP, Operations

Services Culture & Employee Engagement
Location: Garden Court

4:30 PM - 5:00 PM

Day One Closing Remarks
Location: Regency B & C

Services Culture & Employee Engagement
Location: Garden Court

6:30 PM

Reception / Dinner
Location: Ballroom (Regency A-B-C)